Shipping & Returns information



Here at MoonStone Trading LLC. We stand behind the products we sell. If for any reason at all you are not completely 100% satisfied with your purchased product or Merchandise, just return the item or items within 30 days of the purchase for an exchange or in-store credit, or a full refund. Returns are only available to domestic and APO/FPO customers that are domestic. All international orders are final. Some restrictions apply please take a moment and review the Return Restrictions list below for more information. or fill free to email us at info@moonstoneusa.com or drop us a line at +1 (435) 339-9258All products purchased thru moonstoneusa.com must be returned with their original packaging, and or with all the manufacturers tags and or information included in the original purchase.  If you would like to exchange an item you ordered for something else, we suggest placing a new order for the item you want, and then returning the old item for a full refund. An order for the new item ensures that you’ll get it quickly, and that it won’t be on back order or out of stock.

 

Please allow up to 2 weeks for your moonstoneusa.com return or returns to be processed and a refund to be issued. You will be notified and receive a confirmation email from moonstoneusa.com once the refund has been completed.  If we have not reached out to you or you have not received a email confirmation of your return and or a refund after 2 weeks, please fill free to contact us Directly at info@moonstoneusa.com or drop us a line at +1(435)339-9258

 

Return Restrictions

Merchandise or Products that have been used, damaged, or altered in any way, may not be returned unless the product is **defective.**Products & Merchandise in the following categories are not eligible for return under no circumstances. For Products & Merchandise in following categories, please be sure of the exact make, model, and size you are ordering before completing your purchase.

 

Sale Items / Clearance Items / Sample Items

Our Policy applies to all items on Sale / Clearance / Sample. Purchased in-store or online

 

Defective Products

Defective products and or Merchandise are covered only by specific Manufacturer Warranty Policies. We will make every little effort possible to help assist you in your warranty claim, however, please be aware that sometimes direct communication between customer and manufacturer will be required, to resolve the Defective Product.

 

 

Shipping Information

 

Free Economy Shipping on Orders Over $50

 

If your order totals $50 or more pre/tax, you will qualify for free shipping at the checkout, just make sure that the "Economy" shipping option is selected. Eligible orders will arrive 5-10 business days from the date of shipment. Orders placed before 4pm Mountain Standard Time, may ship the same day.

 

ADDITIONAL SHIPPING DAYS AND OR CHARGES APPLY TO:

Orders that are shipping to Alaska or Hawaii

Orders that are shipping internationally

Bulky Items 

Overnight Packages

 

Shipping-Cost Breakdown

 

Order Amount $0 to $49.99 $50 to $99.99 $100 or more
Economy $8.95 FREE FREE
Standard $15.95 $18.95 $20.95
Two Days $20.00 $21.95 $23.95
Next Day $35.00 $38.00 $40.95

 

 

International Shipping

Shipments that are shipping outside the United States may be subject to: tariffs, duties, Value Added Tax (VAT), etc. These costs are (your responsibility and are not included in the shipping charges) Note: Some Restrictions Apply. International Shipping Varies from your Demographic Region also if the Carriers Deliver so Check with us Before. 

 

APO/FPO OVERSEAS MILITARY 

 

MoonStone Trading LLC. does not accept orders for shipment to APO/FPO OVERSEAS MILITARY Personal via/US Postal Service United States Postal Service. Sorry For The Inconvenience but Please do understand that we at MoonStone Trading LLC.  are unable to guarantee delivery times for overseas personal in the military, so plan accordingly and allow plenty of time. Also MoonStone Trading LLC. can not offer free shipping at this time sorry for the inconvenience.

 

 

Out Of Stock / Back Order:

Here at MoonStone Trading LLC. Our main goal is to ship every order/orders complete and in a timely manner. Occasionally we can have an unplanned back-order and or a out-of-stock-situation. In this case we will contact you thru email or over the phone with a notification and or offer of a comparable or suitable product for you.

 

Please Make Note that shipping & delivery times stated are business days and this does not include weekends and or Major Holidays. Thanks From all Of Us at MoonStone Trading LLC. 

 

 

 

 

Return Shipping Address

 

 

 

MoonStone Trading LLC.  
Attn: Returns 
41 West Main Street Suite#3  
Midway, Utah 84049

+1(435)339-9258

info@moonstoneusa.com

 

 

 

 

 

 

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